Shipping policy
Shipping Policy for Try Hobby Box
1. Free Shipping Details
Eligibility:
- Orders totaling $35 or more AFTER discounts and BEFORE taxes.
- Valid shipping address within the United States (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).
- Standard delivery only (3-7 business days)
What's NOT eligible for free shipping:
- Expedited or overnight shipping (you can upgrade at checkout)
- International orders (we do not currently ship outside the USA)
- PO Boxes in remote areas (you may see a small surcharge at checkout)
Example:
✓ Add $40 of products → Free shipping applied
✗ Add $30 of products + $5 discount → $25 total → No free shipping
2. Processing Time
- Standard orders: 1-3 business days (Monday-Friday, excluding holidays)
- Subscription boxes: Ship between the 1st and 5th of each month
3. Shipping Methods & Rates (when free shipping not qualified)
| Service | Delivery Time | Cost |
|---------|---------------|------|
| Standard (under $35) | 3-7 business days | $4.99 - $8.99 |
| Expedited | 2-3 business days | $12.99 - $19.99 |
| Overnight | 1-2 business days | $24.99+ |
4. International Shipping
We currently ship only within the United States. We do not offer international shipping at this time.
5. Order Tracking
You will receive a tracking number via email once your order ships. Free shipping orders include full tracking.
6. Lost or Stolen Packages (Free shipping orders included)
- If tracking shows "Delivered" but you didn't receive it: Check with neighbors, your local post office, or security cameras.
- We are not responsible for stolen packages after delivery confirmation.
- For packages lost in transit (no tracking update for 15+ days): Email support@tryhobbybox.shop. We will file a claim with the carrier.
7. Incorrect Address
You are responsible for providing the correct shipping address. If a package is returned to us due to an address error, we will charge re-shipping fees (even on originally free shipping orders).
8. Delivery Delays
We are not responsible for carrier delays caused by weather, strikes, holidays, or high-volume seasons.
9. Free Shipping on Returns?
- Defective or incorrect items: YES, we send a free return label.
- Changed your mind: NO, you pay return shipping.
10. Contact Us
For any shipping questions, email support@tryhobbybox.shop
Try Hobby Box
78 AM Rd, Corea, Maine 04624, United States
Phone: +1 347-392-9868